Return & Exchange Policy
At De Billas® Lux, we are committed to providing exceptional quality and service. If you are not fully satisfied with your purchase, please review our return and exchange policy below:
Returns
• We offer a 14-day return policy for unused products. If you wish to return an item, it must be in its original, unused condition with all packaging and accessories included.
• A full refund will be issued once the returned product has been inspected and approved.
• Return shipping costs are the responsibility of the buyer. Please ensure the product is securely packaged to prevent damage during transit.
Exchanges for Defective Products
• If your product is found to be defective due to a manufacturing issue, we will gladly provide an exchange.
• To initiate an exchange, please contact us within 14 days of receiving the product, and provide proof of the defect (photos or videos may be required).
How to Initiate a Return or Exchange
1. Contact our customer service team at support@debillasluxury.com to initiate the process.
2. Provide your order number and details about the item you wish to return or exchange.
3. Follow the instructions provided by our team to complete the process.
Exclusions
• Returns and exchanges are not accepted for items that have been used, altered, or damaged by the customer.
• Customized or personalized items are non-refundable unless they are defective.
Thank you for choosing De Billas Lux. If you have any questions, feel free to reach out to our customer support team.
Address: 10645 N Oracle Rd #121,Oro Valley, AZ 85737, USA
Email: support@debillasluxury.com
Phone: +1 520 820 5224
Company Name: De Billas Lux
Customer service: Monday-Friday 8am to 6pm