Informativa sulle spedizioni
Shipping Policy – De Billas Lux
At De Billas Lux, we take pride in delivering our luxury timepieces and accessories with the care and attention they deserve. Please review our shipping policy below for information on processing times, shipping methods, and more.
Processing Time
Each custom piece is handcrafted and inspected before shipping. Please allow 2–5 business days for order processing. Orders requiring engraving or special requests may take slightly longer, and we will notify you via email if any delays occur.
Shipping Rates & Delivery Times
We offer domestic and international shipping via trusted carriers like UPS, FedEx, and USPS. Shipping options and rates will be calculated at checkout based on your location.
Estimated delivery times (after processing):
- USA: 2–5 business days
- Canada: 5–10 business days
- International: 7–14 business days (depending on location and customs)
Expedited options are available at checkout.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number. You can track your shipment in real-time using the link provided in your shipping confirmation email.
International Shipping & Customs
We proudly ship worldwide. Please note:
- Duties and taxes are not included in the order total and may be charged by your local customs office.
- De Billas Lux is not responsible for delays caused by customs or carrier issues once a package has left our facility.
Shipping Insurance
All luxury orders are fully insured during transit. If your package is lost, damaged, or stolen, please contact us immediately at support@debillasluxury.com.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect or undeliverable addresses due to customer error.
Questions?
For shipping questions or special delivery requests, please contact us at support@debillasluxury.com or call us at +1 (520) 820-5224.