Send-In Service & Order Updates

Follow your order or send-in service

Sign in to your customer account for your order history and available shipping updates. You can also use the secure order-status link in your order confirmation email.

Workshop progress is recorded by our team. An order payment or a carrier delivery scan does not, on its own, mean that inspection or customization has been completed. We do not display guessed completion stages.

For a workshop update, include your order number or service reference when you contact us, email Support@debillaslux.com, or message WhatsApp: +1 (520) 820-5224. You can also call +1 (520) 820-5224 or +1 (520) 261-1732. Do not send payment-card details or device passcodes through an enquiry form.

Standard send-in services normally take 3–5 business days after we receive the item and confirm the work. Selected priority services and complex titanium gold plating have their separately stated handling estimates. Shipping transit is additional.

Sending your watch to us

Confirm the correct service before mailing. Pack your watch securely and include your order number or service reference. Retain the carrier tracking number.

De Billas Lux
10645 N Oracle Rd, Suite 121
Oro Valley, AZ 85737
United States

Worldwide and return shipping

We ship worldwide, only to the shipping address provided at checkout. This includes returning your serviced watch. Please provide your complete and accurate return-shipping address when checking out. An address sent later by email, WhatsApp or order notes does not replace that address. Contact us before shipment if you notice an error. International shipments remain subject to applicable destination, carrier and import restrictions.

Read the complete handling and care FAQ · Request a new customization