Refund policy

Returns & Refund Policy – De Billas Lux

At De Billas Lux, every product is a one-of-a-kind creation—customized with precision, luxury finishes, and great care. Due to the personalized nature of our products, we ask that you review our policy carefully before placing your order.

Custom phone sales are final – No Returns

Bands and/or custom watches sold through our site can be returned 30 days after receipt for a full refund if the item is unused. Refunds are processed 3-5 business days after the return is received.

All items sold through DeBillasLux.com are custom-made and come with a 30 day return window for a full refund if returned in an unused condition. Custom iPhone sales are final.

  • 24K gold-plated Apple Watches
  • Customized Samsung Watches
  • Engraved or diamond-inlaid bands
  • Any item altered or finished per customer request

Cancellations

Orders can only be cancelled within 12 hours of purchase. After this window, production begins, and cancellations are no longer possible.

To request a cancellation within 12 hours, email us immediately at support@debillasluxury.com with your order number.

Damaged or Defective Items

We stand behind the quality of our work. If your order arrives damaged or defective, please contact us within 3 business days of delivery at support@debillasluxury.com with:

  • Your order number
  • Clear photos or video of the issue
  • A brief explanation of the problem

We will evaluate the issue and offer a repair, replacement, or store credit, depending on the situation. Items reported after the 3-day window may not be eligible for resolution.

Warranty

While we are not affiliated with Apple or Samsung, all original devices retain their serial numbers. However, any factory warranties may be voided due to customization we still cover watches sold through our site for 1 year after purchase which covers mechanical failure. Accidental damage warranty may be added at an additional cost.

Contact Us

Your satisfaction is important to us. If you have any concerns or need support, reach out anytime: